Ambition, hard work and an unflagging commitment to customer service have been the fertilizer for Ray and Mary Smail's cultivation of the rural septic business. Humor, high spirits and integrity have seen them through sub-zero temperatures and scorching days to ensure the septic safety of their clients.
Ray and Mary purchased Nelson Septic's brown pump truck and the accompanying business from Dennis Nelson in 2007. In the ensuing years, the business has grown to 6 trucks (4 septic pump trucks, a service truck and a semi). Initially serving only Madison County, South West Septic's business has expanded to customers in Beaverhead, Jefferson, Silver Bow and Gallatin Counties.
Prior to purchasing South West Septic, Ray Smail worked in his family's construction business where he developed his extensive building skills. "Ray builds everything!" says Mary. Ray has built almost all of the pump trucks for the business. He also built the repair shop and the business office.
While Ray spends most of his time on the road servicing customer's septic systems, Mary manages the office and financial operations - booking jobs, marketing, keeping the accounts and following up with customer inquiries. But when the pumping jobs get really busy, you might see Mary on the road in a truck too! Ray and Mary keep up on the technology of their industry by attending pumper conferences and monitoring legislative news. When it comes to septic education, send your questions to the Smails.
It seems that there's always work to do but a couple times a year, Ray and Mary escape with their daughter to go sand duning or camping.